Shipping Policy

• Canvas wall art are shipped in safe wooden box. Items usually ship within 1-2 days from date of completed payment.
• Free shipping via UPS for US and Canada. Delivery times may vary between 2-7 days.
• All our shipments come insured, you should not worry about your purchase.

Your satisfaction is our #1 priority. If you are not happy with your artwork(s), please contact us within 30 days of the delivery date and we'll make it right for you by providing refunds, credits or replacements at no extra cost.
 
Refund Policy
Damaged Artwork(s)

As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control and in some rare situations, orders may get damaged in transit. If that's the case, please email us at  info@luxecanvasart.com within 30 days of delivery providing photos of the canvas, packaging and shipping label and a replacement will be arranged for you upon verification.

Disclaimer
  • Custom size orders and orders submitted through "Personalized Gifts" portal are not eligible for return/refund. In case of any issues, please email us at  info@luxecanvasart.com with photos and a summary of the issue and a replacement will be arranged for you upon verification.
  • Customers are responsible for providing correct shipping addresses at checkout. If the package(s) is returned to us due to a wrong shipping address, reshipping fees will apply.

  • Due to the photo shooting lighting or the users' screen brightness, a slight color difference in the actual artwork after printing on canvas is normal.

  • All returns request must be communicated with us. We can not process a refund or credit for package(s) that are refused or returned to our production center without notifying us in advance.